PRODUCT OPERATIONS SPECIALIST

Join us to support the Personal (B2C) team within the Product department. The role of this position is to act as a strategic sidekick to the Product Owner, handling operational tasks, testing, communications, and data analysis. This role reports to the Personal team Product Owner.

KEY RESPONSIBILITIES:

• Act as first line of defence with help desk tickets and feature requests - triage tickets and requests from other departments, investigate issues, filter out low-value requests that don't require PO attention, and escalate genuine problems

• Product testing, monitoring and data analysis - act as an extra pair of eyes monitoring new features and daily operations, help with testing, analyze usage data and session replays to find improvements

• Go-to-market communications - support product releases by coordinating with Marketing on launch communications and announcements

• Minor product developments - work with engineers to deliver non-critical features and bug fixes

• Operational communication with providers - handle day-to-day issues with external providers like brokers, manage reporting, troubleshooting, and establish procedures

• Reporting and data gathering - compile data for regular reports and ad-hoc requests from other departments, especially recurring reporting needs

• Redundancy - act as backup when the Product Owner is out of office

REQUIREMENTS:

• Experience: 1-3 years in business analysis, project management, or product operations roles; experience in fintech/payments is a strong plus

• Analytical mindset: comfortable working with data, identifying patterns, and making data-informed recommendations

• Communication and documentation: clear specifications and stakeholder updates in English

• Problem-solving ability: high attention to detail with logical troubleshooting approach

• Technical fluency (no coding required): able to understand technical concepts, work with engineers, and learn internal tools quickly

• Ownership mentality: self-starter who manages multiple priorities and follows through on commitments

• Nice to have: understanding of financial products (loans, credit accounts), experience with analytics tools, familiarity with agile processes (Jira, Confluence)

WE OFFER

🌟 Be Part of Something BIG: Gain hands-on experience in a fast-growing fintech   company.

🤝 Work with the Best: Join a tight-knit, highly skilled team where open communication and collaboration drive success.

🏡 Work Your Way: Enjoy a hybrid setup, balancing office time and remote work to suit your lifestyle.

🛡️ We’ve Got You Covered: Benefit from sick leave compensation, Stebby, additional health days, and a flexible work environment that prioritizes your well-being.

🎉 Stay Active and Connected: Take birthday leave, join fun team events, and enjoy plenty of opportunities to unwind.